Joint Dispatch Center
The Joint Dispatch Center's mission is to serve as an essential link between the Public and any Police, Fire or EMS assistance that they may need while working as a team to ensure:
- that public safety is never compromised
- that our customers receive help in a professional and timely manner
- that the Agencies we serve will be met with excellence when we are called upon.
The Manitowoc County Joint Dispatch center is the direct link between citizens and the county's emergency response services as we provide 24-hour dispatching for all law, fire, and EMS agencies within Manitowoc County.
We are located on the 2nd floor of the Communications and Technology Building. Our center is staffed by a total of 16 full-time and 5 part-time dispatchers who handle all emergency 911 calls as well as non-emergency calls for service. We serve 8 cities and villages within Manitowoc County and dispatch for 21 fire departments, 5 ambulance services, 11 first responder units, and coordinate emergency responses from the county SWAT Team and Dive Team. Along with the Sheriff's Office, we dispatch for City of Two Rivers, City of Manitowoc, and City of Kiel police departments as well as Cleveland, Francis Creek, Mishicot, St. Nazianz and Valders police departments.
Among a variety of other responsibilities dispatchers are required to; monitor multiple radio frequencies simultaneously, track officer's activities in the field, prioritize calls and dispatch appropriate units, and receive and communicate severe weather information. They also retrieve and enter information in state and federal databases such as wanted or missing persons or stolen vehicles and property.